EV capability

The government’s plans to end the sale of new petrol and diesel vehicles by 2030 have encouraged people to exchange their fuel pumps for charging plugs, which means garages across the nation need to be prepared.

Many garages simply don’t have the expertise and training to carry out maintenance on EVs, which is why motorists are favouring main dealers over their local independent garages. Investing in staff upskilling for EV maintenance will place your garage in a hugely advantageous position as demand continues to increase. You’ll become part of a growing number of service centres that have the ability to cater for EVs – a major USP in the crowded local market.

Customer service

Customer service is, and always has been, a crucial factor in influencing the reputation of your business. Maintaining positive relationships with your customers is the key to survival in today’s competitive marketplace. Often described as the best form of advertising, memorable customer service is key to retention.

Although a smile goes a long way in providing customers with a pleasant experience, courtesy, efficiency, and integrity play a big part. By maintaining a focus on these attributes, your garage is far more likely to stand out from the competition and keep your customers.

Upselling preventative maintenance

Customers are always on the lookout for exceptional value. In addition to the work that you already carry out for a customer, you can boost your value through measured upselling. Not only is upselling a great way to increase revenue, but it also helps you to build long-lasting relationships with your customers that help towards securing repeat business in the future.

Preventative maintenance is undoubtedly one of the most effective services to upsell. By educating your customers about what preventative maintenance actually does for them, you’ll open a new additional route for business.

How Eurorepar can help

Training represents a key pillar of our initiative, which is why members of the Eurorepar Car Service Network benefit from discounted access to The Performance Academy, which includes introductory modules on full-electric and plug-in hybrid technology to help your technicians get up to speed with working on EV and hybrid vehicles.

The platform hosts more than 60 other modules and 11 virtual sessions per year on a variety of topics, including soft service skills aimed at elevating customer service. Additionally, network members can enjoy free membership of the Independent Garage Association (IGA). This gives you and your technicians heavily discounted access to the IGA’s leading Hybrid/Electric Vehicle Repair Level 3 qualification.