Privacy Policy | Eurorepar Car Service

Introduction

This website is owned by PSA Automobiles SA, 2-10 Boulevard de l’Europe, 78 300 Poissy, France. It is operated by EURO REPAR Car Service SAS. The registered office of EURO REPAR Car Service SAS is situated in France at 1, boulevard de l’Europe, 78300 POISSY. This website is hosted in Europe by our IT-service provider OVH, 2 rue Kellermann, F-59100 Roubaix.

Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy

1. Types of data being processed / Links to other websites/applications

We care about your privacy. We collect and process various types of personal data via this website. This includes:

· Information you provide to us when requesting and using our services and our website, such as name, address, e-mail address, as well as image files uploaded by you as a user.

· Information that we need when you report a problem with our website

· Information collected with cookies

· Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle

For further details, see section 2.

This website can also contain links to other EURO REPAR Car Service SAS or Groupe PSA websites/applications or to websites/applications of our EURO REPAR Car Service SAS partners, authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other EURO REPAR Car Service SAS or third party websites/applications, please be aware that these websites/applications have their own Data Protection policies. Please check their privacy policies when using these websites/applications.

This website can also contain iFrames with content of other EURO REPAR Car Service SAS or Groupe PSA websites/applications or of websites/applications of third parties. EURO REPAR Car Service SAS is not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. EURO REPAR Car Service SAS has no control or responsibility for the content of independent websites/applications and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites/applications. EURO REPAR Car Service SAS does not control the distribution of these cookies. Please check the Cookies Policy EURO REPAR Car Service SAS or the third party's privacy policy for more information.

Please be informed that EURO REPAR Car Service SAS cannot accept any responsibility or liability for third party websites/applications.

2. Information about the processing of personal data

Your personal data will be processed to fulfil your request and for registration and general administration purposes related to your EURO REPAR Car Service SAS Website account, EURO REPAR Car Service SAS is situated in France at 1, boulevard de l’Europe, 78300 POISSY as controllers, as follows.

We as controllers process your personal data as follows:

Data / Data Categories (mandatory data is marked with an )*	Purpose(s)
Respective identification and contact details (name, email address; phone no., postal address), password, vehicle identification data (e.g. vehicle identification number (VIN), registration number / license plate, model year) specific vehicle related information (e.g. ownership type, new/used, mileage), preferred dealer (sales / service)	(Pre-)Registration process: Information you provide to us when (pre-) registering, requesting and using our services and our website.
Respective identification and contact details (name, email address; phone no., postal address (* if applicable)), model of interest details, EURO REPAR Car Service SAS Partner, leasing / financing interest, enquiry type (* if applicable), fleet specific data (* if applicable)	Contacting, communication and request fulfilment
Respective identification and contact details (name, email address)*	Newsletter un-/subscription
Respective identification and contact details (name, email address; phone no., postal address (* if applicable), contact preferences), vehicle identification data (e.g. vehicle identification number (VIN), registration number / license plate, first registration date), product and service specifications (e.g. model, trim, engine), service type, odometer reading, vehicle drop off date/time, pickup date/time, courtesy car	Service Request fulfilment
Respective identification and contact details, vehicle identification data, respective product specifications*, odometer reading	Vehicle Valuation request fulfilment
Respective identification and contact details (name*, phone no.)	Request fulfilment tracking
Respective identification and contact details (name, email address; phone no., postal address, date of birth), password, respective contract related information (e.g. acceptance of terms & conditions)	Registration of website account and provision of connected services and alert notifications.
Information collected via cookies	please see Cookies Policy for detailed information

The data elements marked with an asterisk (*) are mandatory and a contractual requirement. You are therefore obliged to provide the data when you register or request certain EURO REPAR Car Service SAS- related services. In case you don’t provide the data, we cannot fulfil your request.

Your personal data will be stored for ten years after inactivity.

We disclose your personal data for the below listed purposes to the following recipients:

A. Purposes related to the performance of a contract or related to steps at the request of the data subject prior to entering into a contract according to Art. 6 (1) 1 b) General Data Protection Regulation (GDPR)

Data/Data Categories	Purpose(s)	Recipient(s)
Respective identification and contact details, vehicle identification data, respective product and service specifications, enquiry details, selected EURO REPAR Car Service SAS Partner, leasing / financing interest (* if applicable), fleet specific data (* if applicable)	(Pre-)Registration, Account management, Contacting, communication and request fulfilment; Newsletter un-/subscription	EURO REPAR Car Service SAS and PSA Automobiles SA, 2-10 Boulevard de l’Europe, 78 300 Poissy, France and your selected EURO REPAR Car Service SAS Partner. The above listed recipients disclose your personal data to the respective (IT-)service providers to support the administration of the named purposes, in particular: · Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (’s). In order to obtain a copy please follow this link: https://www.capgemini.com/resources/capgemini-binding-corporate-rules/ · Atos (Atos SE, River Ouest, 80 Quai Voltaire, 95877 Bezons cedex, France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCRs). In order to obtain a copy please follow this link: https://atos.net/content/dam/global/documents/atos-binding-corporate-rules.pdf · Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom) who is located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCRs). In order to obtain a copy please follow this link: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/Salesforce-Processor-BCR.pdf · Fair Computer Systems, Ostendstr. 132, 90482 Nürnberg, Germany · Opentext, Centurion House, London Road, Staines-Upon-Thames, TW18 4AX, United Kingdom · IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France · MRM McCann GmbH, Großer Hasenpfad 44, 60598 Frankfurt, Germany · ONE POINT - 29 rue des Sablons, 75116 Paris
Respective identification and contact details, vehicle identification data, respective product specifications*, preferred dealer	Customer communication	ONE POINT - 29 rue des Sablons, 75116 Paris
Respective identification and contact details (Name^*, Phone no.)	Fulfilment tracking	ONE POINT - 29 rue des Sablons, 75116 Paris

B. Purposes related to the legitimate interests pursued by the controller or by a third party according to Art. 6 (1) 1 f) GDPR unless you have exercised your right to object (Art. 21 (1) GDPR):

Data/Data Categories

Purpose(s)

Recipient(s)

Respective identification and contact details*, product and service specifications*

Market research and consumer surveys to receive feedback related to Euro Repar Car Service SAS products and services (e.g. customer satisfaction surveys) only in case the customer can be contacted via the respective communication channel(s) for these purposes without customer’s prior consent

PSA Automobiles SA, 2-10 Boulevard de l’Europe, 78 300 Poissy, France

The above listed recipients disclose your personal data to the respective engaged processors to support the administration of the named purposes.

3 Interaction with social networks

3.1 Customer care and assistance via Social Media

You may contact us also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.

3.2 Links to social networks / social media plug-ins

Our website includes links to social networks.

In order to protect your personal data while visiting our website we do not use social plugins. Instead HTML-links are embedded onto the website, enabling easy sharing onto social media platforms. Embedding the link prevents a direct connection with various social media network servers when opening a page from our website. When clicking on one of the buttons, a browser window opens and directs the user to the respective service provider website on which (after having logged in) for example, the “Like” or “Share” button can be used.

For more information on the purpose and scope of data processing and further use of your personal data by the provider and their websites as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the respective service provider.

Facebook: http://www.facebook.com/policy.php

Twitter: https://twitter.com/privacy

Instagram: https://help.instagram.com/155833707900388

You Tube: https://www.google.de/intl/de/policies/privacy/

LinkedIn: https://www.linkedin.com/legal/privacy-policy

4. Your Rights

As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) 1 e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.

Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.

Amendments:

If you have submitted personal information to us as part of your registration with Euro Repar Car Service SAS, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database.

Block/unblock advertising, market research and opinion polls:

You may either allow or disallow us to process your personal data for marketing purposes. Please proceed as follows:

• If you would like to allow us to contact you for marketing purposes, please check the appropriate box for the desired method of contact on your profile page (optional).

• If you do not want to be contacted for marketing purposes, please uncheck the checkmark on your profile page.

Delete your data:

If you would like to delete or deactivate your account, please log in to Euro Repar Car Service SAS with the e-mail address and password specified in your registration. You can then delete specific information from "myProfile" or you can deactivate your entire Euro Repar Car Service SAS Web account. To do this, click the "Unsubscribe from Euro Repar Car Service SAS Web" button in myProfile section and confirm this action. Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before selecting the “Unsubscribe from Euro Repar Car Service SAS Web” option.

By removing your Euro Repar Car Service SAS Web subscription, your Euro Repar Car Service SAS account will not be deleted. In order to remove or deactivate your Euro Repar Car Service SAS account, please login directly and follow the instructions of the respective platform.

If you want to claim your above-mentioned rights please contact us per email privacy-rights@eurorepar.com

Your personal data can be updated by us as the responsible controller at any time (e.g. change your address)

To exercise your right to lodge a complaint (Art. 77 GDPR) please contact The Information Commissioner’s Office through their website at www.ico.org.uk, by phone on 03031231113 or in writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

5. Changes to the Privacy Policy

All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy.

6. Contacting Us

Contact : EURO REPAR Car Service SAS.
1, boulevard de l’Europe, Immeuble Pôle tertiaire 2, 78300 POISSY.
Email to info-web@eurorepar.com

Contact details of the Data Protection Co-ordinator:

Data Protection Co-ordinator, Peugeot Citroën Automobiles UK Ltd, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. Email = dataprotectionuk@mpsa.com.

Version: November 2019

See our Legal Notice for the full company details.